Support
Already working with us, or have a question about a plan? Here's how to reach us and what to expect.
Contact support
- WhatsApp: +91 70118 51382, the fastest way for quick questions and urgent problems.
- Email: hello@starleads.agency, best for detailed requests, files and screenshots.
- New project or plan: use the contact form.
Support hours
Monday to Saturday, 10:00 am to 7:00 pm India Standard Time (IST), except public holidays. Messages sent outside these hours are answered on the next working day. Clients in other time zones can book a call at a time that suits both of us.
Response times
| Type | First reply |
|---|---|
| Pro plans | Within 4 working hours |
| Basic plans | Within 1 working day |
| New enquiries | Within 1 working day |
| Website or app down (any plan) | As fast as possible |
What support covers
- Fixing problems with anything we built or manage for you
- The content updates and changes included in your plan
- Hosting, SSL, domain and email issues on services we manage
- Questions about your plan, invoices and reports
Not included
- New features, redesigns or extra pages beyond your plan. We quote these first.
- Problems caused by changes someone else made, or by third-party services outside our control.
How to raise a request
To help us sort things out quickly, please include:
- your business name and plan,
- the page link or app screen,
- what's wrong, or what you'd like changed,
- a screenshot or screen recording, if you can.
For an urgent problem, such as your website being down, start your WhatsApp message with URGENT.
Billing, plan changes and cancellations
To upgrade, downgrade or cancel a plan, message us on WhatsApp or by email. Our refund & cancellation policy explains how cancellations and refunds work.
Complaints
If you're unhappy with our work or support, email hello@starleads.agency with the subject "Complaint". We reply within 2 working days and aim to resolve every complaint within 7 working days.